Privacy Policy

Double Canyon is firmly committed to protecting your privacy.

INTRODUCTION

This website, www.doublecanyon.com (our “Website”) is operated by a member of the Crimson Wine group of companies, the ultimate holding company of which is Crimson Wine Group, Ltd., a Delaware corporation.  All references to “our”, “us”, “we” or “Company” within this Privacy Policy are deemed to refer to Crimson Wine Group, Ltd., its subsidiaries, affiliates and/or associates, as appropriate.

We endeavor to protect your personal privacy.  We provide this Privacy Policy to help you to understand the types of information we may collect from you or that you may provide when you visit the Website and our practices for collecting, using, maintaining, protecting and disclosing that information.  By providing your personal information to us, you signify your acceptance of this Privacy Policy and agree that we may collect, use and disclose your personal information as described herein.  If you do not agree to this Privacy Policy, please do not provide your personal details to us.  This Privacy Policy is incorporated into, and is part of, the Terms of Use, that govern your use of the Website in general.  We will use your information only for the purposes set forth below.

We may need to update this Privacy Policy from time to time.  We recommend that you check this page regularly to ensure that you have read the most recent version.  Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

LEGAL PURCHASE AGE

You must not provide us with your personal information if you are not of legal age to purchase alcohol in the jurisdiction in which you reside and (if different) in the jurisdiction in which you are accessing the Website. We do not intend to collect personal information from any individuals under the legal purchase age, or to market alcoholic beverages to anyone under the legal purchase age.  If you are under the legal purchase age, do not use or provide any information on this Website or on or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address or any screen name or user name you may use.

If we receive notice or believe that someone under the legal purchase age has provided us with personal information we will make every reasonable effort to remove such personal information from our files, or to flag such personal information and (to the extent permitted by law) retain it for the sole purpose of ensuring that it is no longer used. If you believe we might have any information from or about an individual under the legal purchase age, please contact us at website@crimsonwinegroup.com. 

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

We collect several types of information from, and about, users of our Website, including information:

- By which you may be personally identified, such as name, postal address, e-mail address or telephone number (“personal information”).That is about you but individually does not identify you.

- About your internet connection, the equipment you use to access our Website and usage details. 

We collect this information:

- Directly from you when you provide it to us.

- Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies.

- From third parties, for example, our business partners.

INFORMATION YOU PROVIDE TO US

The information we collect on or through our Website may include:

- Information that you provide by filling in forms on our Website. This may include information provided at the time of registering to use our Website, subscribing to our wine groups or clubs, contacting us with an inquiry, making a purchase, posting material or requesting further services or information. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.

- Records and copies of your correspondence (including e-mail addresses), if you contact us.

- Your responses to surveys that we might ask you to complete for research purposes.

- Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website. 

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties, including but not limited to chat rooms, bulletin boards, blogs, discussion groups, etc. (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users of the Website with whom you may choose to share your User Contributions and such User Contributions may result in unsolicited messages or other contact from others.  Personal information posted in such User Contributions are not covered under this Privacy Policy.  See the Terms of Use for additional information pertaining to User Contributions. 

USAGE DETAILS, IP ADDRESSES, COOKIES AND OTHER TECHNOLOGIES

As you navigate through and interact with our Website, we may automatically collect certain information about your equipment, browsing actions and patterns, including:

- Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.

- Information about your computer and Internet connection, including your IP address, operating system and browser type. 

The information we collect automatically is statistical data. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:

- Estimate our audience size and usage patterns.

- Store information about your preferences, allowing us to customize our Website according to your individual interests.

- Speed up your searches.

- Recognize you when you return to our Website. 

The technologies we use for this automatic data collection may include:

- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. 

- Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

- Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). 

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our Website if cookies are disabled.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. 

There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about these functions.  For example, in Internet Explorer, you can go to the Tools/Internet options/Security and Privacy Tabs to adapt the browser to your expectations. If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences. 

Some modern browsers have a feature that will analyze website privacy policies and allow a user to control their privacy needs. These are known as “P3P” features (Privacy Preferences Platform). 

You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:

open “Windows Explorer”
click on the “Search” button on the tool bar
type “cookie” into the search box for “Folders and Files”
select “My Computer” in the “Look In” box
click “Search Now” Double click on the folders that are found
“Select” any cookie file
hit the “Delete” button on your keyboard

If you are not using Microsoft Windows Explorer, then you should select “cookies” in the ‘Help’ function for information on where to find your cookie folder. 

HOW WE USE YOUR INFORMATION

We may use personal information collected from you to provide specific services that you request, as well as to provide additional services that may be of interest. For example, we may use your personal information in the following ways:

- To present our Website and its contents to you.

- To provide you with information, products or services that you request from us.

- To fulfill any other purpose for which you provide it.

- To provide you with notices about your account/subscription.

- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

- To notify you about changes to our Website or any products or services we offer or provide though it.

- To allow you to participate in interactive features on our Website.

- For internal marketing analysis.

- In any other way we may describe when you provide the information.

- For any other purpose with your consent. 

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please send an email stating such to our Website administrator here.

We may use the information we have collected from you to enable us to display advertisements to the target audiences of our advertisers, if any. Even though we would not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria. 

DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

- To our subsidiaries and affiliates.

- To contractors, service providers and other third parties we use to support our business (such as warehousing and delivery; marketing and advertising; credit card and data processing; age verification; software development; website hosting and management; information technology and office services; legal, accounting, audit and other professional service providers; and other services related to our business), provided such service providers and subcontractors do not collect, use or disclose the personal information for any purpose other than to perform such functions on our behalf, to provide services to us, or as otherwise required by law.

- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.

- To fulfill the purpose for which you provide it.

- For any other purpose disclosed by us when you provide the information.

- With your consent.

- To third parties who, in our reasonable judgment, are providing or seeking the information as your authorized or appointed legal agent.

- To carefully selected third parties, including our affiliates, to send you third party marketing and promotional information that may be of interest. In such circumstances these organizations may be bound by confidentiality obligations and restrictions on the use of your personal information. We will obtain your express permission before we allow a third party that is not an affiliate to send you any such marketing and promotional information. 

We may also disclose your personal information:

- To comply with any court order, law or legal process, including to respond to any government or regulatory request.

- To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.

- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others.

UNSUBSCRIBE, ACCESS, QUESTIONS AND FURTHER INFORMATION

At your request and where the law requires us to do so, if you contact us using the unsubscribe details provided below we will confirm what personal information we hold about you, update your information, remove your information, fulfill specific opt-out requests (including requests where you previously opted in with respect to the use of your personal information), and/or correct any inaccuracies in such personal information.

If you would like to unsubscribe from the Company’s communications or from all communications about the Company’s brands, please contact: Crimson Wine Group, Ltd., Attention: Double Canyon Website, 2700 Napa Valley Corporate Drive, Suite B, Napa, California 94558, call 707.260.0330 or email website@doublecanyon.com.

CALIFORNIA PRIVACY RIGHTS

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to website@doublecanyon.com or write us at: Crimson Wine Group, Ltd., Attention: Double Canyon Website, 2700 Napa Valley Corporate Drive, Suite B, Napa, California 94558. 

PORTFOLIO PERMISSIONS

If you have given permission to receive communications about the Company brands generally (for example, by opting to receive news and special offers by email about the Company’s other great wine labels and brands), you may from time to time receive communications about brands to which you have not opted in specifically. Information about many of the Company’s brands can be found at www.crimsonwinegroup.com. 

We occasionally may send you communications about brands not featured on the Website (e.g., new brands). We recommend that you refer to the Website from time to time as the list of featured brands will be updated periodically. 

Providing general permission for us to communicate with you about our brands does not mean that you will receive communications about all of the Company’s brands. We will only communicate with you about those brands that we think may be of particular interest to you. Any such communications will provide you with an opportunity to unsubscribe from the brand in question and/or from all communications about the Company brands. 

INTERFACES WITH THIRD-PARTY WEBSITES

Our Website may contain links, references, and content from other websites outside of our control. Please be aware that we have limited or no control over these websites and our Privacy Policy does not apply to these sites. We encourage you to read the privacy policy and terms and conditions of any linked, referenced, or interfacing websites you enter. 

OTHER

Nothing in this Privacy Policy or otherwise will create, or add to, any right or claim (whether legal, equitable, or otherwise) that any individual or person may have at law or otherwise against the Company or any third party, or any of their respective directors, officers, employees, agents, or representatives (collectively the “Crimson Wine Family”), nor will the existence of this Privacy Policy or its application impose or add to any obligations upon or create any liability for the Crimson Wine Family that it does not already otherwise have under law. 

CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to the Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the e-mail address specified in your account and/or through a notice on the Website home page. The date the Private Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes. 

CONTACT INFORMATION

To ask questions or comment about this Privacy Policy and our privacy practices, email us at: website@doublecanyon.com or contact us at Crimson Wine Group, Ltd., Attention: Double Canyon Website, 2700 Napa Valley Corporate Drive, Suite B, Napa, California 94558 or 707.260.0330.

 

Double Canyon Privacy Policy

Last Updated: May 2020

Protecting your personal information is taken seriously at Double Canyon and Crimson Wine Group Ltd. (CWG) (collectively, “we”, “our”, or “us”). Privacy regulations require us to inform you of our practices regarding the collection, disclosure, and use of your personal information. We know that privacy is important to you, and we are committed to safeguarding your personal information. This Privacy Policy describes how we collect, use, and disclose information about you and your use of our websites, mobile applications, and other online features, products, and services that link to this Privacy Policy (each a “Service” or collectively, “our Services”). By visiting or using our Services, you signify your acceptance of this Privacy Policy and agree that we may collect, use, and disclose your personal information in accordance with this Privacy Policy.

Information We Collect

Information You Provide to Us

We collect information directly from you. For example, we collect information when you make a purchase, request an emailed purchase receipt, sign up for our wine club, book a tasting reservation, purchase event tickets, or register for an online account. We collect information when you sign up to receive news, notifications, or other communications from us. We also collect information when you engage with us on social media, fill out a form, or participate in a survey or promotion. We also collect information when you engage with us using the Contact Us instructions below, and through the technology we use in our services (see Cookies and Similar Technologies section below). The types of information we collect directly from you may include:

• Personal Identification Information such as your name, date of birth, and identity document (e.g., photo of your driver’s license).
• Contact Information such as your mailing and shipping addresses, email address, and phone number.
• Payment Information, including your payment card information and billing address.
• Demographic Data (such as your date of birth and zip code).
• Other Identifying Information that you voluntarily choose to provide to us, including without limitation unique identifiers such as passwords, and personal information in messages that you send to us and/or provide to our customer service team.

Information We Collect Automatically

We automatically collect information about you when you access or use our Services or do business with us. For example, we collect:

• Purchase Information. When you make a purchase or receive a refund, we collect information about the transaction. This may include product details, purchase price, date, tender type and location of the transaction.
• Browsing and Usage Information. When you use our internet-based Services, some information is collected automatically, including as described in the Cookies and Similar Technologies section below. For example, when you visit our website, our server automatically logs your computer’s operating system, Internet Protocol (IP) address, access times, browser type and language, the website you visited before our site, and your activity on our websites. We also collect information about what products and services you browse or express an interest in and we track your activity on our Services and websites where our advertising is served, such as which pages and ads you view or click on.
• Device Information. We collect information about the computer or mobile device you use to access our Services. This may include the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Location Information. We may collect or infer information about your general location when you access or use the Services, visit our winery, or turn on Bluetooth, Wi-Fi or other geolocation functionality on your device. If you enable location services on your device, we collect more precise geolocation information. This lets us serve you the location of our winery and provide location-based services or functions. You can opt-out of the collection of precise geolocation information at any time (see Your Choices below for details).
• Chat Transcripts. We record chat transcripts and website sessions for a period of time when you interact with our customer support personnel.

Online Advertising

We work with third-party companies for advertising purposes, including to: serve advertisements across the Internet; track and categorize your activity and interests over time on our website and mobile application, and on third-party websites and mobile applications; and to identify the different device(s) you use to access websites and mobile applications. We share information with these companies, and these companies may collect information—including automatically collected information when you use our website or mobile application—through the methods described in the Information We Collect Automatically section above. These third-party companies also may possess or obtain information about you from your interactions: directly with the third-party companies; with other websites, mobile applications, or companies that the third-party companies work with; or from your interactions with advertisements the third-party companies help to display to you. The information that these companies collect or that we share may be used to customize or personalize the advertisements that are displayed to you.
We do not sell, but may share personal information with the third-party companies we work with for our purposes, though in general we do not share personal information about you with third parties for third-party marketing or advertising purposes. We may also share other information at our discretion, including automatically collected information, which may be used by third parties for third-party marketing, advertising, and other purposes. For information about the choices you have about the online advertising practices described in this section, please see the Your Choices and Cookies and Similar Technologies sections below.

Information We Create or Generate

We infer new information from the information we collect, including using automated means to create or generate information about your likely preferences, interests, or other characteristics (“inferences”). For example, we may infer your city, state, and country location based on your IP address or zip code. We may also infer product or services that may interest you based on your prior purchases with us.

Information We Receive from Other Sources

We may collect information about you from other sources that we may combine or link with information we have about you. We may combine information that we have collected offline with information we collect online. In addition, we may collect information from:

• Third-party applications. We may receive certain categories of information listed above from sources other than you, specifically from third-party applications that you use in conjunction with our Services, as well as from other CWG brands, business partners, and third-party data providers, which we may combine with the information you have provided for the purposes described in this Privacy Policy.

Use of Information

We do not sell the information we collect about you, but use it to help us operate our business. In particular, we use the information we collect (as described in Section 1 above) for the following purposes:

• Order Processing and Shipment. To process, and when requested, to fulfill, and ship your orders: All categories described in Section 1 above.

• Business Operations. To operate our business, such as: creating and maintaining your customer account, creating and maintaining club member accounts; billing, accounting, improving our internal operations; securing our systems, and detecting fraudulent or illegal activity; monitoring and analyzing trends, usage and activities in connection with our Services and wineries; and for any other business purpose permitted by law: All categories described in Section 1 above.

• Personalization. To understand you and your preferences to enhance your experience and enjoyment while visiting the winery and personalize your online experience and the advertisements you see when you use the Services or other platforms: identification information, contact information, demographic information, payment information, purchase information, browsing and usage information, device information, location information, inferences, and data sourced from other companies.

• Customer Support. To provide customer support and respond to your questions, process refunds, answer delivery questions: identification information, contact information, payment information, purchase information, location information, chat data, data sourced from other companies.

• Communications. To send you information and notices about your account or membership, such as updates, order confirmations, delivery and pickup notices, security alerts, and support and administrative messages: identification information, contact information, payment information, purchase information, browsing and usage information, device information, and location information.

• Marketing. To communicate with you about new products and services, offers, promotions, rewards, upcoming events, and other information about our products and services and those of other CWG wineries (see Your Choices below for details about changing your preferences for promotional communications): identification information, contact information, payment information, purchase information, location information, inferences, and data sourced from other companies.

• Advertising. To display advertising to you (see the Cookies and Similar Technologies section below for information about personalized advertising and your advertising choices): identification information, contact information, aggregated demographic information, purchase information, browsing and usage information, device information, location information, inferences, and data sources from other companies.

• Legal, Security and Safety Reasons. This may include protecting our rights and the rights of our customers and club members, detecting, investigating, or preventing fraud and other illegal activities, and addressing legal and regulatory compliance obligations, or verifying your identity in connection with requests made under the Privacy Policy: All categories described in Section 1 above.

• For any other purpose described to you at the time information is collected: All categories described in Section 1 above.

In carrying out these purposes, we combine data we collect from different sources to give you a more seamless, consistent, and personalized experience.
We do not direct the Services to individuals under the age of twenty-one (21). We do not knowingly collect Personal Information from individuals under 21.

Sharing of Information

We share information as described in the Privacy Policy.

• Service Providers. We share information with our service providers that help us:
  • process, fulfill, ship and deliver your orders.
  • provide customer service and resolve complaints.
  • analyze data of customer and club member activity.
  • design and execute our marketing campaigns, administer our promotions, and provide advertising services.
  • investigate and resolve claims.
  • allow you to order products online and have them delivered.
  • allow you to make tasting reservations or order event tickets online.

• Corporate Transactions. We may disclose information about you as part of a corporate transaction. This could be a merger, acquisition, joint venture, sale of company assets, reorganization, divestiture, bankruptcy or similar type of business transaction.

•  Legally Required Disclosures, Other Uses and Disclosures. We share information about you as necessary to comply with applicable law or legal process, such as requests from authorities, regulators and courts. We share information to respond to complaints or legal claims or to protect the rights, property or personal safety of the CWG wineries, our customers, club members, employees or the public. We may also share aggregated or de-identified information that cannot reasonably be linked to you.

• Cookies and Similar Technologies

When you use our Services, we along with our third-party service providers may use cookies and similar technologies (e.g., web beacons, log files, and pixels) (collectively, “technology”). This technology involves placing small files on your device or browser that serve several purposes, such as remembering your preferences (e.g., language) and generally improving your experience on or with our Services. Specifically, we may use such technology for purposes such as to:

• Provide us with general analytics about our Services, including demographic information in a non-identifiable form, in order to improve our Services’ performance and customize users’ experience;
• Support security measures, such as requiring re-login into your account;
• Allow you to engage in our social media offerings on our Services (e.g., Facebook “Like” button); and
• More effectively market our Services and advertise other Services (including the Services of products from across our portfolio of brands) that may be of interest to you.

Where required by law, we collect your consent for the use of such technologies.

• Cookies. A cookie is a small text file saved on your device or browser. Some of these cookies are necessary for the functioning of our Services (known as “Strictly Necessary” cookies), while others are not (known as “Non-Essential” cookies). Some cookies (known as “persistent cookies”) will remain on your device until you delete them, while others (known as “session cookies”) are automatically erased when you exit your Internet browser.

You can set our device or browser to accept or reject most cookies, or to notify you in most situations that a cookie is offered so that you can decide whether to accept it. However, if you block cookies, certain features on our Services may not function. Additionally, even if you block or delete Cookies, not all tracking will necessarily stop.

• Online Advertising. You can manage third-party advertising preferences for some of the third parties we work with to serve advertising across the Internet by using the choices available at:

• • National Advertising Initiative
  • Digital Advertising Alliance

 

We do not guarantee that all of the third parties we work with will honor the elections you make using those options, but we strive to work with third parties that do. 

• Log Files. We automatically gather log files, such as your IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data when you use our Services. We may combine information in log files with your information.

• Clear Gifs (Web Beacons/Embedded Pixels). Clear Gifs are embedded on our Services and are very small. The information collected by these technologies is associated with other technology and information, but only for internal purposes only.

• Third party applications and APIs. We also offer and deliver services, content or interactive features through and/or using third-party application programming interfaces, gadgets, and/or extensions that are hosted on our Services or through other third-party websites or social networking platforms. When you use these services, content, or interactive features, or otherwise connect with, or “accept” or “allow” third-party applications, networks, platforms or services through our Services, you are authorizing those third-parties to receive your information and additionally to potentially share any or all of your information with us, based on your privacy or other settings on the particular third-party network or platform. Any information we receive by these means will be treated and/or processed according to this Privacy Policy.

Your Choices

• Email. If you no longer wish to receive email marketing communications from us, you may opt-out of receiving marketing-related emails by using the unsubscribe method provided in our communications (e.g., by clicking on the “unsubscribe” link in the email to unsubscribe). Alternatively, to the extent that applicable laws requires your prior opt-in consent to receive marketing and promotional emails, we will ask for your consent and you can choose not to opt-in.

• Text Messages. If you no longer want to receive text messages from us, reply STOP (or as otherwise instructed) in the text message. Alternatively, to the extent that applicable law requires your prior opt-in consent to receive text messages, we will ask for your consent and you can choose not to opt-in.

• Cookie Choices. To exercise choices regarding cookies set through our Services, as well as other types of online tracking and interest-based advertising, see the Cookies and Similar Technologies section above.

• Sharing with Third Parties. In addition to the above methods of exercising choice, to the extent required by applicable law, we also provide you the ability to opt-out of sharing your information with certain third parties for their own use by contacting us as detailed in the Contact Us section below.

Online Advertising

As mentioned above in the Cookies and Similar Technologies section, you have the choice to manage your third-party advertising preferences.

Your Rights

If you have created an online account with us and would like to update the information you have provided to us, you can access your account to view and make changes or corrections to your information. Depending on applicable law, you may have the right, and we also provide you with the opportunity to be informed of whether we are processing your information and to access correct, update, oppose, delete, block, limit or object, upon request and free of charge, to our use of your information to the extent required by applicable law. For specific information for California residents, please refer to the Information for California Residents section below.

For such inquiries, please contact us as detailed under the Contact Us heading below. We will try to comply with your request as soon as reasonably practicable and as required by applicable law. For specific information regarding our response time and format arising from requests from California residents, please refer to the Information for California Residents section below. Please note that we may need to retain certain information for recordkeeping purposes, to complete any transactions that you began prior to your request, or for other purposes as required or permitted by applicable law. In any event, should you choose to exercise any of your rights as detailed above, we will not discriminate against you by offering you different pricing or products, or by providing you with a different level of quality of products, based solely upon this request.

Security of Your Information

We take commercially reasonable technical, administrative, and physical security measures to protect your information, including generally accepted industry standards to protect the information submitted to us during transmission and once we receive it. When you provide us sensitive information (e.g., credit card number), we encrypt that information using secure socket layer technology (“SSL”) or similar technology. However, no method of transmission over the Internet, or method of electronic storage is 100% secure, so we unfortunately cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (e.g., if you feel that the security of any account you might have with us has been compromised), please contact us immediately as detailed under the Contact Us heading below.

Links to Other Websites

Our Services may contain links to other websites or services that are not owned or controlled by us, including but not limited to links to websites of our advertisers, sponsors, and partners. This Privacy Policy only applies to information collected by our Services. We have no control over these third-party websites and features are subject to privacy policies posted on those websites. We are not responsible or liable for the privacy or business practices of any third-party websites linked to our Services. Your use of third-parties’ websites linked to our Services is at your own risk, so we encourage you to read the privacy policies of any linked third-party websites when you leave one of our Services.

No Data Collected from Children/Minors/Those Under the Legal Drinking Age

Our Services are intended only for those of legal drinking age and we do not knowingly collect information from individuals under the legal drinking age, children or minors. If we have actual knowledge that information about a child has been collected, we will take the appropriate steps to delete the information.

Information for California Residents

If you reside in California, we are required to provide additional information to you about how we use and disclose your Personal Information, and you may have additional rights regarding how we use your Personal Information pursuant to state-specific laws, including the California Consumer Privacy Act of 2018 (“CCPA”), the California Online Privacy Act (“CalOPPA”), and the “Shine the Light” law, codified in § 1798.83 of the California Civil Code (collectively, the “CA Privacy Laws”). Please see more information regarding the CA Privacy Laws below:
CCPA. Consistent with the Information We Collect section above; we collect certain categories and specific pieces of information about individuals that are considered “Personal Information” in California (“CA Personal Information”). For clarity, CA Personal information does not include:

• Publicly available information from government records.
• Deidentified or aggregated consumer information.
• Information excluded from the CCPA's scope, like health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
• personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

As described in the Information We Collect section above, we may collect CA Personal Information from you and other third parties. We collect, share and disclose CA Personal Information for the business and commercial purposes described in the Use of Information and Sharing of Information sections above.
Subject to certain exceptions, as a California resident, you have the right under the CCPA to (i) access your CA Personal Information; (ii) obtain deletions of your CA Personal Information; (iii) receive information about the CA Personal Information about you that we have “sold” (as such term is defined under California law) to third parties within the past twelve (12) months; and (iv) opt-out of the “sale” of your CA Personal Information. Notwithstanding the foregoing, as described in the Use of Information section above, we have not sold and do not sell your CA Personal Information under any circumstances through your use of the Services.
Additional information regarding your rights, and the process by which you may exercise them, are more fully described below:

• Access and Portability Rights. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.  Once we receive and confirm your verifiable consumer request, we will disclose to you:
  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • sales, identifying the personal information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

• Deletion Request Rights. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service providers to:
  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
  • Debug products to identify and repair errors that impair existing intended functionality;
  • Exercise free speech and/or ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.);
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent;
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
  • Comply with a legal obligation; and
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

• Exercising Your Access, Portability, and Deletion Rights. To exercise the access, data portability, opt out, and deletion rights described above, please submit a verifiable consumer request to us as described in the Contact Us section below.

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.  Making a verifiable consumer request does not require you to create an account with us.  We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

• Timing and Format of Our Response. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt.  If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.  If you have an account with us, we will deliver our written response to that account.  If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.  Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt.  The response we provide will also explain the reasons we cannot comply with a request, if applicable.  For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request CalOPPA. Our Services and this Privacy Policy are provided in accordance with CalOPPA. We collect, use, and share your information as described in the Information We Collect, Use of Information, and Sharing of Information sections above, respectively.

Shine the Light. Under California’s “Shine the Light” law, if you are a California resident who provides Personal Information in obtaining products or services for personal, family, or household use, you may request to opt-out of such sharing by a winery at no-cost by following the instructions in the Your Choices and Your Rights sections above, or by contacting us as described in the Contact Us section below. Please be aware that your opt-out request will apply only to the sharing by that particular winery.

Exercising Other California Consumer Rights and Non-Discrimination. Should you wish exercise any other rights in addition to those detailed above with regard to your Personal Information, we will not discriminate against you with a different level or quality of products, based solely upon this request. Please see the Contact Us section below if you have questions or would like to exercise such rights.

Changes to this Privacy Policy

Except to the extent limited by applicable law, including without limitation the CA Privacy Laws, we reserve the right to update this Privacy Policy to reflect changes to our information practices by prominently posting notice of the update on our Services. Any updates will become effective immediately after posting the updates to the Privacy Policy and apply to all information collected about you. If we make any changes to this Privacy Policy that materially impact previously collected information about you, we will, to the extent that we have your email address, notify you by email.

Contact Us

If you have any questions about this Privacy Policy or information we have collected about you, or to exercise your rights as detailed above, please contact us by email at privacy@doublecanyon.com, by phone at 1.800.274.6166, or by postal mail at:

Crimson Wine Group Ltd.
Attn: Double Canyon Privacy
2700 Napa Valley Corporate Drive, Ste. B
Napa, CA 94558